Issues with websites

Status: Fixed - on 10/8/21
Description:

We are currently experiencing an outage that affects some of our customers in the form of e-mails and websites not working properly. We are troubleshooting this and will update the status as soon as we know more.

Update on 10/8/21
Status changed from Investigating Identified

New information:

Progress has been made, but some of our customers still to experience problems related to this disruption. We currently have no estimated time for a solution but this has the highest possible priority at our end and we are working to fix it as soon as possible

Update on 10/8/21
Status changed from Identified Identified

New information:

Further progress has been made, but some customers continue to experience issues. All available resources work with the highest priority to resolve this as soon as possible.

Update on 10/10/21
Status changed from Identified Watching

New information:

The root-cause has been resolved and all services are operational again. We will keep monitoring to ensure no further disruptions.

Update on 10/13/21
Status changed from Watching Investigating

New information:

We are seeing increased load times affecting some customer websites currently and we are investigating the source of the problem.

Update on 10/20/21
Status changed from Investigating Identified

New information:

We made some changes yesterday and we see some improvements. We will schedule a maintenance window later, during weekend or beginning of next week, where we will make a more invasive change that will give the a boost in performance

Update on 10/27/21
Status changed from Identified Investigating

New information:

Last night maintenance didn't give us the performance boost we where hoping for. We will continue working with the issue to find the root cause.

Update 1 week, 5 days ago
Status changed from Investigating Fixed

New information:
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